What to do if you want to return a product?
- If the product does not meet your expectations, you may return it. We only accept products which are undamaged, unused and in original packaging.Onderdelen mogen niet gemonteerd ofwel gebruikt zijn geweest.
- We cannot accept products which are especially ordered for you!
- Parts may not have been used either mounted.
- You have a trial period of 7 working days to return the product without giving a reason.
- The date of reference is the delivery date of the carrier.
- You are responsible for the costs and risks of the return of the products.
- Incorrect, unpaid or COD shipments will not be accepted by Marcel Kappen.
- The return of the shipment must be in the same way as shipping. (mailbox post or TNT Package or DPD Package)
- Any sums already paid will be refunded to you within a maximum of 14 days.
- To refund your money, we will need your bank account number. (BIC and IBAN)
Note: the bank account that you specify for the repayment must be equal to the bank account which the payment is made to Marcel Kappen.
In case of a returning shipment, you have to send an email in advance to: firstname.lastname@example.org
Please mention your full name, bank account number (BIC and IBAN) and invoice number. You can send your return to:
Kleine Veld 53