If we have your order in stock and we have received your payment, we will send the package within 3 working days. You will receive automatically an email from the package serve with information about the delivery.
We send our products abroad with PostNL international services or DPD package service. When your order has been shipped, you will automatically receive an email containing the Track & Trace code of the carrier.
If the products do not meet your expectations, you may return them, provided they are undamaged, unused and in their original packaging.
Exceptions to this are products ordered especially for you!
Parts must not have been mounted or used.
You have a trial period of 7 working days to return the product without stating reasons.
The reference date is the delivery date of the carrier.
You bear the costs and risk of the return yourself.
Incorrect, unstamped or COD shipments are not accepted by Marcel Kappen.
The shipment must be returned in the same way as shipment. (PostNL international services or DPD package service)
Any amounts already paid will be refunded to you within a maximum of 14 days.
We need your bank account number to repay amounts already paid (when paying in advance).
Please note: the account number you provide for the refund must be the same as the account number from which you made the payment to Marcel Kappen.
In the event of a return, you must notify us in writing in advance by sending an email to email@example.com
You must state your full name, account number and invoice number.
You can send your return shipment to:
Mercedes Classic Parts
attn. Marcel Kappen
Kleine Veld 53